Deliveries
How much is the delivery fee?
If your order is above R1500.00 the delivery will be Free.
Any order between R1001 and R1499 will be R60
Orders under R1000 will have a R95 delivery fee.
Any order between R1001 and R1499 will be R60
Orders under R1000 will have a R95 delivery fee.
Where do you deliver?
We currently deliver nationwide (excluding remote areas).
What if I’m not in your delivery zone?
If you are not located in our delivery zone, you can place an order online and collect directly from us.
You can choose to collect directly from any of our market stalls if organised in advance.
When will I receive my delivery?
Deliveries take 48-72 hours to get to your door.
Our meals and products are sourced and prepared from fresh to ensure you get the best quality and value for your money.
What times do you deliver?
We deliver during working hours. If you have a specific delivery request, please contact us at orders@kaaskop.co.za and we will do our best to accommodate you.
However you will receive tracking information from our courier, so you can see where your parcel is at all times.
How will I know when my delivery has arrived?
When the driver has arrived at your specified delivery address you will receive a call, email or SMS.
However you will receive tracking information from our courier, so you can see where your parcel is at all times.
What if I need food urgently and don’t have time to wait for the next available delivery?
If you need your food urgently, you can choose to collect directly from any of our market stalls if organised in advance.
Alternatively, contact us on orders@kaaskop.co.za and we will do our best to speed up your delivery.
Please ensure your order is placed with us beforehand, as all items are not kept at the market.
Can I order and pay for someone else and have the food delivered to them?
Yes, you can!!
Just remember to use the intended recipient’s address as the order delivery address and make sure their address is in our delivery zone.
Who should I contact if my delivery has not arrived?
We are sorry to hear that you have not yet received your order.
Kindly send us your contact details and order number to orders@kaaskop.co.za, so we can investigate further and provide you with feedback as soon as possible.
Ordering
Do you offer a home delivery service?
We absolutely do.
When placing your online order, you have the option of selecting “Ship” or “Collect”. We currently deliver Countrywide (excl remote areas) and will soon expand to other areas.
Should you wish to collect you can do so by choosing one of our markets:
Saturdays, Sundays & public Holidays -
**Busstop 7 Market, Cnr Duiker and Foxtrot Str. Mooikloof Heights, Pretoria
Saturdays
**Lavender Kontrei Market, 106 Apache Rd, Onderstepoort, Pretoria
Every 1st and 2nd Saturday of the month
**Irene Village Market, 7 Nelson Rd, Sunlawns AH, Olifantsfontein
Can I physically collect my online order?
Yes. When placing your online order you have the option of selecting “Ship” or “Collect”.
Orders can be collected with prior arrangement from our market stalls
Should you wish to collect you can do so by choosing one of our markets:
Saturdays, Sundays & public Holidays -
**Busstop 7 Market, Cnr Duiker and Foxtrot Str. Mooikloof Heights, Pretoria
Saturdays
**Lavender Kontrei Market, 106 Apache Rd, Onderstepoort, Pretoria
Every 1st and 2nd Saturday of the month
**Irene Village Market, 7 Nelson Rd, Sunlawns AH, Olifantsfontein
Once you have completed your online order, you will receive an email with the order confirmation.
How do I place an order online?
-Simply
select the items from the menu that you wish to purchase and add them to your cart using the 'ADD TO CART' button. You can edit the quantity, or choose a different pack size.
-To view your cart, click on your 'cart' icon at the top right of the site and click 'VIEW CART'. Or click "GO TO CART" from the pop up when you add an item.
- From here, you can adjust or remove items, continue shopping, or select delivery or collection and proceed with your payment by clicking 'PROCEED TO CHECKOUT'.
- Follow the instructions on the screen to set up your account, enter billing and delivery details, and make the payment to complete the transaction.
- You will receive a confirmation email in your inbox once your purchase has been successful.
Do you have a minimum order?
No there is no minimum order value. but delivery costs may vary depending on the value of your basket.
If you are collecting your order from any of our markets, you can order as little or as much as you like, and collect at no extra charge.
Can I change my order after it’s been placed?
Unfortunately this is not possible. The online ordering platform is unable to handle updates and cancellations to orders. If the order has been processed we can unfortunately not amend it.
Should you wish to update the contents of your initial order, or cancel the order entirely please contact us directly via whatsapp (0834554465) or email us at: orders@kaaskop.co.za
Do you offer discounts?
Yes, we already subsidize the delivery costs from your first order. We also run various promotions from time to time, so please sign up to receive communication from us
If you spend R1500 or more we cover 100% of your delivery costs.
Do you charge a delivery fee?
Yes we do.
R0 - R1000 - R95 Delivery Fee
R1001 - R1499 - R60 Delivery Fee
Orders above R1500 gets FREE delivery
Heating and Prepping
Where can I find the heating instructions?
Heating and preparation instructions are available on the label on the product packaging.
If you have misplaced the packaging, don’t worry!
All our packaging is Microwave, Air Fryer & Oven Friendly. Some items that require crisping, may not work well in a Microwave, but they will still warm, you will not get the desired finish, but they will still be delicious
Can I heat from frozen or do I need to defrost first?
For best results, we do recommend defrosting many of our meals before placing them into the oven. We understand that on occasion there just isn’t the time to defrost. Fortunately, all of our products can be heated from frozen too.
To ensure you serve the best possible meal, please refer to the heating instructions available on the product packaging.
Can I heat my meal in its container or tray?
Yes. The Picky Pickers meal containers and trays are microwave, air fryer and oven proof.
*They are not suitable for grilling* as this will cause melting or burning of the container.
It’s important to note that the containers can become quite malleable after heating. We always recommend placing your meal on top of a baking tray or microwavable dish as this ensures easy handling of the hot tray or container and helps to reduce the risk of burning or injury.
Can I decant my meal into an oven/microwave proof dish from home?
Our containers and trays are microwave and oven-proof, however for a special occasion it’s a nice idea to serve your meal straight from your favourite baking dish.
Allow your meal to defrost just enough so that you can pop it out of its tray. Place the meal into your preferred baking dish. Don’t worry if the meal doesn’t fit perfectly. As the meal defrosts, it will drop and spread into the dish.
When will I know if my food is sufficiently heated?
To ensure your food his adequately heated, follow the heating instructions and check that the food is piping hot throughout. If not, heat for an additional brief period.
To avoid scalding, allow the food to stand for 2 minutes before serving.
How long do the meals take to heat?
The time required to heat a meal depends on the individual meal and its size, as well as the equipment you use
For best results follow the heating instructions and ensure all food is piping hot throughout. If not, heat the food for an additional brief period.
Health and Safety
Traveling
At Picky Pickers we have very strict internal guidelines to maintain the integrity of our cold chain at all times.
Q: What if my food defrosts in transit or I receive it and cannot put it in a freezer immediately?
Despite our best efforts to keep your food frozen by using an ice pack and cooler, long car journeys in the heat may result in some defrosting. Should the product defrost completely, ensure that you keep it refrigerated and eat it within 48 hours.
Can I use the Kaaskop containers and trays in the microwave, air fryer and/or oven?
Yes. The Kaaskop meal containers and trays are microwave and oven proof however *they are not suitable for grilling* as this will cause melting or burning of the container.
Our containers withstand heat of up to 200 degrees Celsius, and therefore we suggest following cooking instructions to avoid melting the container. It’s also important to note that they can become quite malleable after heating.
To avoid risk of burning or injury we always recommend placing your Kaaskop meal on top of a baking tray or microwavable dish.
Should I place my meal on a baking tray?
The Kaaskop trays and containers can become quite malleable after heating. We recommend placing your Kaaskop meal on top of a baking tray or microwavable dish to ensure easy handling of the hot tray or container and to help reduce risk of burning or injury.
I’ve noticed that the food trays become quite malleable after heating, will this impact on the safety and taste of my food?
Kaaskop meal trays and containers adhere to international food safety standards (ISO Certification) and are guaranteed safe for use in ovens and microwaves up to 200 degrees Celsius – ensuring no negative impact to the taste or quality of the food.
Are your food trays and containers recyclable?
Yes, Kaaskop meal trays and containers are recyclable and can be included as part of your normal recycling.
Can I reuse the Kaaskop food tray or container after it’s been heated?
While it’s not recommended by the manufacturer to reuse the trays and containers a second time for heating purposes, they are in fact very durable. In addition to recycling you could consider reusing them for organising and storing house-hold items.
Does freezing food have an impact on food safety?
Freezing food increases the longevity of the food because the water content of the food freezes – this prevents bacteria from multiplying and food spoiling. As long as the food remains frozen, it is one of the safest food-storing methods.
Is it ok if my product contains a white layer of ice crystals on the surface?
It’s perfectly normal for ice crystals to form on the top or within layers of food which has been stored in the freezer.
This occurs when water molecules within food form ice crystals and migrate to the surface of the food. The good news is that food with a top layer of ice crystals is perfectly safe to eat and won’t affect the delicious taste or quality of your meal once heated.
At what temperature should I keep my frozen food?
It is recommended that food should be kept frozen at -18 degrees Celsius. To ensure your freezer is working at its best, avoid freezing too many things at once as this can cause your freezer to warm up.
What if my plans changed and my Kaaskop product has already defrosted?
Plans change, dinners are rescheduled, guests cancel etc. Should the product defrost, ensure you keep your meal refrigerated and eat it within 48 hours.
Can I refreeze my food after it has been defrosted?
No. This is not advisable. Avoid refreezing food which has already been frozen and thawed. Food which is frozen for a second time is more likely to have a higher bacteria count.
Should your Kaaskop product defrost, ensure you keep it refrigerated and eat it within 48 hours.
What is the safest way to defrost food?
When thawing frozen food, it’s best to place it in a refrigerator that reaches no more than 5 degrees Celsius until it is ready to be heated. This will help to minimise the bacterial growth and risk of potential illness.